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By R "Ray" Wang on March 15, 2010
Recent Conversations With Executives Confirm Demand For Social CRM
Good news! Organizations see an opportunity to tap into the proliferation of social networking channels for their CRM initiatives. Speaking with 23 business leaders over the past 10 days, it became obvious that Social CRM initiatives were top of mind for a few reasons:
Pressure from the boardroom. [...]
Posted in Software | Tagged advertising agencies, Apps Strategy, best practices, business process transformation, Change Management, customer relationship management (CRM), eCommer, ECommerce, enteprise apps, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, marketing agencies, Monday's Musings, R "Ray" Wang;, rwang0, SCRM, Social CRM, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on March 8, 2010
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Posted in Featured Posts, Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, R "Ray" Wang;, rwang0, software as a service, Software Ecosystems, software escrow, Software Insider, Software Insider Index, Software Insider Index®, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, support, Technical support, value
By R "Ray" Wang on February 17, 2010
Chatter represents both a collaboration application and platform
Announced at the 2009 Dreamforce conference in November, Chatter represents both a collaboration application and platform. Software built on the Force.com platform will gain the collaboration capabilities. Solutions in AppExchange will be able to use profiles, real time streams, and other API’s. Some key features include:
Aggregating streams [...]
Posted in Software | Tagged AppExchange, Apps Strategy, beta, Business 2.0, chatter, Cloud, Cloud Computing, collaboration, collaboration software, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Facebook, google, Google Wave, ibm, Linked In, Marc Benioff, Microsoft Outlook Social Connector, News Analysis, office productivity, Project Vulcan, R "Ray" Wang;, rwang0, SaaS, SaaS Bill of Rights, SaaS offensive, SaaS strategies, salesforce.com, SoftwareInsider, user strategy, vendor strategy
By R "Ray" Wang on February 11, 2010
New Changes Hint At Hasso’s Priorities
In a not surprising update, SAP makes changes to Executive Board and management. Here are the changes:
Gerhard Oswald becomes COO. Gerhard has experiences in support, consulting, education, custom development, and quality.Gerhard’s contract has been extended till December 31, 2011.Point of View (POV): Gerhard’s been a long-timer at SAP with 30 [...]
Posted in Business | Tagged Apps Strategy, bill mcdermott, business execs, CEO, Co-CEO, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, erp, Gerhard Owald, Hasso Plattner, innovation, Jim Hagemann Snabe, John Schwarz, Léo Apotheker, license policy, maintenance fees, Maintenance Hike, oracle, Peter Lorenz, R “Ray” Wang;, rwang0, SaaS, SaaS Integration, sap, SAP Business By Design, SAP Enterprise Support, SoftwareInsider, Uncategorized, user groups, vendor strategy, vishal sika
By R "Ray" Wang on February 7, 2010
Rumors began circulating early this weekend that Léo Apotehker’s contract would not be renewed. The highest level sources had confirmed this early in the morning and the afternoon press release provided confirmation of the details. A few key facts:
SAP moves back to Co-CEO management structure. Bill McDermott, head of field organization and Jim Hagemann Snabe, [...]
Posted in Business, Featured Posts | Tagged bill mcdermott, CEO, Co-CEO, enterprise software, erp, Jim Hagemann Snabe, Léo Apotheker, resignation, rwang0, sap, Software, SoftwareInsider, visha, vishal sika
By R "Ray" Wang on February 3, 2010
IBM Adds A Leading Customer Data Integration/MDM Pioneer To Its Master Information Management Arsenal
With arguably 10 master information management acquisitions since 2003, IBM continues to push towards its goal of adaptive master data management (MDM) (see Figure 1). The recent acquisition of Initiate Systems comes after the heals of Oracle’s purchase of SilverCreek Systems in [...]
Posted in Business | Tagged acquisitions, Ascential Systems, Bill Conroy, cdi, CrossAccess, customer data integration, data integration, data quality, Datactics, dbMotion, DI, DQ, DWL, EII, EMC, Enterprise apps strategy, Healthvision, hp, ibm, ibm software group, information management, initiate systems, Kalido, LAS, Lombardi, master data management, mdm, mergers, Mergers And Acquisitions, microsoft, News Analysis, oracle, PIM, product information management, R "Ray" Wang;, Raytheon, rwang0, sap, SoftwareInsider, SRD, Talend, Trigo, Unicorn, Venetica, Visionware
