Rearden and Southwest Team Up — A Prescient Spend Management Travel Combination
Earlier today, Rearden Commerce (click here to see our recent commentary on this unique provider you should know about if you don’t already: Part 1, Part 2, and Part 3) announced it was teaming with Southwest Airlines to expose “d…
An invigorating day with Talent Management executives
Readers know I like small, specialized services firms like appirio and Corefino. I have also been a fan of Knowledge Infusion and its work around talent management for a while, and yesterday that respect jumped multiple fold. Oh, they gave me a cha…
The Southwest Airlines excerpts
I saw Jan Marshall, CIO of Southwest Airlines present this morning at the Tibco TUCON conference about sophisticated events-based functionality in baggage tracking and customer communications. On the flight back, I saw a column in the in-flight Spirit magazine by its CEO, Gary Kelly which was titled “Technology is our friend”. That is quite a [...]
Travel Tuesday: The Supply Risk of Market Consolidation and Air Travel – US Airways and United
As I got ready for a trip to Philadelphia this week and investigated my travel options, three choices emerged with any regular frequency — United, US Airways and Southwest. All the tickets, about a week in advance, were about $500 and change, or roughly 2X what I’ve paid in the not-so-distant past (a sign certain [...]
Do Whining Customers Negate the Power of the Social Customer?
Fellow Enterprise Irregular Vinnie Mirchandani seems to think so. Vinnie tells the story of uber-Twitter-maven Kevin Smith’s troubles with Southwest Airlines. Keven evidently ran afoul of Southwest’s 3 decade-old “customer of size” policy. Smith was recently shown off a flight that was full because he wouldn’t fit between two other passengers and hadn’t purchased a second [...]
