Redesigning the Enterprise from the People Up
Top-down business process design is getting a bit of a bad rap at the moment, and deservedly so, say some. There’s a new meme in town called social business that says we should design enterprise systems around the people that…
Avoiding Social Stovepipes in the Enterprise
One of my first thoughts about the pricing announced a year ago for Salesforce.com’s Chatter collaboration tool was that it should be free to casual users: “Salesforce.com will be wise to make its as-yet unpriced ‘Chatter Lite’ license — which provides Chatter without Force.com or Content — free-of-charge. This should become the Chatter equivalent of [...]
Mama Weer All Crazee-Social Now!
Indeed, a Quiet Riot is percolating in the heretofore boring ERP sector. I spotted Josh Greenbaum‘s post on “Enterprise Relationship Planning” this afternoon. In the Council, we have dredged up a 90s label– The Extended Enterprise– to categorize discussions about how our members are architecting their socio-collaborative initiatives to span partners in their supplier, distributor, [...]
Women in Tech: Susan Scrupski
My friend, and I use that term in its true confidant sense, Susan Scrupski was recognized by Fast Company magazine for being one of the most influential women in technology. I am very proud of her for this recognition but more so for all the hard work she had devoted herself to which this list [...]
Dachis Acquisition Machine Reaches the 2.0 Adoption Council
Emerging Enterprise 2.0 Consultancy the Dachis Group has just acquired The 2.0 Adoption Council. I have mixed feelings about the deal. On one hand I am happy for Susan Scrupski, fellow Enterprise Irregular and E2.0 evangelist / thought leader. On the other hand I would have preferred to see the Council remain independent – I’ve [...]
Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management
Analyzing The Demand For Use Cases In Social CRM
Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM. On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]
