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Browse: Home / Susan Scrupski

Susan Scrupski

Redesigning the Enterprise from the People Up

Redesigning the Enterprise from the People Up

By Phil Wainewright on March 29, 2011

Top-down business process design is getting a bit of a bad rap at the moment, and deservedly so, say some. There’s a new meme in town called social business that says we should design enterprise systems around the people that…

Posted in Business, Featured Posts | Tagged businessprocess, collaboration, Dachis Group, Dion Hinchcliffe, enterprise20, JP Rangaswami, social business design, Social Business Summit, socialcomputing, Susan Scrupski | 1 Response

Avoiding Social Stovepipes in the Enterprise

Avoiding Social Stovepipes in the Enterprise

By Phil Wainewright on December 17, 2010

One of my first thoughts about the pricing announced a year ago for Salesforce.com’s Chatter collaboration tool was that it should be free to casual users: “Salesforce.com will be wise to make its as-yet unpriced ‘Chatter Lite’ license — which provides Chatter without Force.com or Content — free-of-charge. This should become the Chatter equivalent of [...]

Posted in Business, Featured Posts | Tagged 2.0 Adoption Council, chatter, collaboration, enterprise20, salesforce.com, silo, socialcomputing, stovepipe, Susan Scrupski | Leave a response

Mama Weer All Crazee-Social Now!

Mama Weer All Crazee-Social Now!

By Susan Scrupski on September 13, 2010

Indeed, a Quiet Riot is percolating in the heretofore boring ERP sector.  I spotted Josh Greenbaum‘s post on “Enterprise Relationship Planning” this afternoon.  In the Council, we have dredged up a 90s label– The Extended Enterprise– to categorize discussions about how our members are architecting their socio-collaborative initiatives to span partners in their supplier, distributor, [...]

Posted in Trends & Concepts | Tagged Business process, crm, Enterprise 2.0, Enterprise Relationship Planning, erp, Exception-handling, Extended Enterprise, Irregulars, Josh Greenbaum, Ross Mayfield, SaaS, Six Sigma, social business, Social CRM, socialtext, social_business, Susan Scrupski, Uncategorized | Leave a response

Women in Tech: Susan Scrupski

Women in Tech: Susan Scrupski

By Jeff Nolan on April 28, 2010

My friend, and I use that term in its true confidant sense, Susan Scrupski was recognized by Fast Company magazine for being one of the most influential women in technology. I am very proud of her for this recognition but more so for all the hard work she had devoted herself to which this list [...]

Posted in Featured Posts, Trends & Concepts | Tagged 2.0 Adoption Council, Fast Company, Susan Scrupski | Leave a response

Dachis Acquisition Machine Reaches the 2.0 Adoption Council

Dachis Acquisition Machine Reaches the 2.0 Adoption Council

By Zoli Erdos on April 22, 2010

Emerging Enterprise 2.0 Consultancy the Dachis Group has just acquired The 2.0 Adoption Council. I have mixed feelings about the deal. On one hand I am happy for Susan Scrupski, fellow Enterprise Irregular and E2.0 evangelist / thought leader. On the other hand I would have preferred to see the Council remain independent – I’ve [...]

Posted in Trends & Concepts | Tagged 2.0 Adoption Council, Adoption Council, Consulting, council, dachis, Dachis Group, e20, Enterprise 2.0, Enterprise Irregulars, independence, ngenera, peer-to-peer group, Razorfish, roll-up business, Susan Scrupski | Leave a response

Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management

Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management

By R "Ray" Wang on March 5, 2010

Analyzing The Demand For Use Cases In Social CRM

Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM.  On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...]

Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, crm, crowdsourced R&D, customer experience management, customer relationship management (CRM), Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, rapid social marketing response, rapid social sales response, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, Software Insider, support, Susan Scrupski, VIP experience | 6 Responses

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