KANA Acquires Sword Ciboodle: My Very Long (but Insightful) Take
First off, both companies are clients of mine – and fairly active clients. Second, I have a very long history with KANA; I covered them at Gartner and I worked for a wholly-owned subsidiary of KANA for about a year when I left Gartner (eVergance, later became KANA Professional Services). I continue to cover them [...]
The CRM Watchlist 2011 Part III: Representing the Pillars
Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how [...]
CRM Watchlist 2010 – Part IIB
This thing is so big that I have to split the posts. You saw my choices on Monday in Part IIA, now here’s the rest of them – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream and Aplicor. Any others you would suggest? Why? Cognizant This is one of my most out-of-place and yet most appropriate picks [...]
