By Paul Greenberg on January 27, 2015
The 4th annual Lifetime Achievement Award goes to the institution which, historically, might have had the most impact on the CRM industry. That would be CRM Magazine. Find out why.
By Paul Greenberg on January 19, 2015
Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.
By Paul Greenberg on January 8, 2015
What is the state of customer engagement? What kind of framework needs to be created to help businesses achieve that engagement? It starts here with the 2015 agenda for customer engagement.
By Paul Greenberg on February 17, 2014
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…
By Paul Greenberg on February 4, 2014
We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.
By Paul Greenberg on January 13, 2014
Its finally here. After reading, evaluating, scoring and notetaking on 162 submissions totalling around 2200 pages, I’ve arrived at the winners of the CRM Watchlist 2014.
By Paul Greenberg on May 28, 2013
Infor has a shot at making the Big 4, the Big 5. But to do that, not only should they continue on the path that they are continuing on but they need to take advantage of market opportunities staring them in the face – and they aren’t fully doing that a…
By Paul Greenberg on May 14, 2013
SugarCRM has been one of the nicest success stories in the CRM industry, often taking what were seemingly difficult steps and turning it into gold. There are at a nodal point and have a couple of things that they have to do to cross over to the next l…
By Paul Greenberg on February 28, 2013
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
By Paul Greenberg on February 11, 2013
We are in the midst of a roll. Today we look at award winners Oracle and SAP, two powerful and vexing companies who could own the world or be schooled by it. 2013, I’m betting on ownership.