Sprint Needs to Step Up: Android/Evo Error Messages
Back in July I dumped my iPhone for a new Evo from Sprint. I have enjoyed the phone (yeah the battery life sucks) and services (LOVE the mobile hotspot functionality!) however there has been a single persistent problem that has been causing me grief and it’s time for Sprint to step up and fix it. [...]
Web brands, get your house in order
Every time there’s a Twitter hack, every time there’s a Google privacy snafu, it hurts the credibility of cloud providers that are trying to build the confidence of the business world and the public at large.
About that Second “S” in SaaS – Awesome Service
”There is an app for that” – say the Apple commercials. “There is a plugin for that” – was my conclusion, while lookin for the rigth tools to move the Enterprise Irregulars blog to WordPress a few months ago. Seriously. The WordPress ecosystem is simply amazing, things that a few years ago required messing with [...]
So You Bought a JooJoo – How Will it be Serviced?
I know, it’s crazy to talk about the JooJoo (formerly known as CrunchPad) a day before the iPad is released. But the majo gadget blogs do, having received a test unit – and that in itself is a bit of a PR coup for JooJoo. They should enjoy it while it last. Too bad it [...]
Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics
Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10% the license fee and so would maintenance. Keep in mind, average support and maintenance fees were under 15% back then. Here’s a [...]
Oootsourcing done right?
Being a good Manhattanite, I’m a ZipCar member/customer. Just had to call customer service because I had an outstanding balance (hey, it’s call “float” – learned this thanks to my fancy MBA). Anyway, I just called the customer support line and a very friendly woman answered the phone and helped me quite quickly. Turns out [...]
Facebook – #FAIL in Customer Service – Bad Process, BAD Process
As you well know, I’m not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers. The problem is that while it might be nice to attribute all their errors to the blinding desire of Mark Zuckerberg to capture revenue in some way – including using [...]
