CRM for the iPad – Part 2
When I announced the contest for iPad CRM applications (at least from your mind’s eye) about a month ago, one thing I didn’t expect was the speed that vendors would jump on the iPad development bandwagon. Since my announcement: NetSuite showed an iPad application developed by a partner, Iron Solutions, for the agricultural equipment industry [...]
Microsoft Convergence 2010. Finally Getting Rid of the But….?
A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look [...]
SAS’s Coming Out Party – Analyze This!
SAS’s legal department, which seems to be the only SAS department retaining the outlook of the early 20th century, asked all the bloggers who are posting who had their travel expenses covered to put in a disclaimer that they had all their travel expenses covered. My disclaimer is as follows: See Denis Pombriant’s disclaimer. I am [...]
Salesforce ChatterExchange, Chatterboxes, Chatter…chatter
Marc Benioff, at his Chatter event in NYC yesterday said the following: We’ve seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC.” Now, with my Jetsonesque world-view, I’d love to think that especially since I use Facebook a fair amount and have an iPad [...]
CRM for the iPad: Does It Exist? Can It? You Tell Me
I’m sitting here trying to figure out a business justification for the use of the iPad by me and interestingly enough there is more than one.
Salesforce.com Is Into SAP – Ask FinancialForce
I ran across this rather interesting press release this morning from TMCNet saying: “FinancialForce.com Announces Out-of-the-Box SAP Integration for Sharing Financial Data.” All I have to say in this case is kudos to a. salesforce.com b. and especially FinancialForce.com. This is not an insignificant integration when it comes to the evolution of salesforce.com in particular. [...]
Kick Apps Partners w/NBC Universal, not Conan O’Brien
There’s no doubt in my mind NBC Universal had to do something given their falling ratings. The former kings of Thursday night TV not only sold themselves to Comcast, who, aside from Frank Eliason’s superb rock star group of customer service people, sit near the bottom of customer service experience ratings all the time, but [...]
CRM Watchlist 2010 Part IIIB
Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the SMB Social CRM companies to watch in 2010 in the next couple of days. But I’m, “wore out.” My fingers don’t want to write much at the moment, no matter what [...]
CRM Watchlist 2010 – Part IIIA
Okay, to recap. We’ve so far done the following watchlist parts: Part I – The Big 4 – Microsoft, SAP, Oracle, salesforce.com Part IIA – CRM Companies – NetSuite, Sage, RightNow Part IIB – CRM Companies – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream, Aplicor Now we move on to Part IIIA and Part IIIB – [...]
CRM Watchlist 2010 – Part I
Decisions. Decisions. Decisions. Oh, wait, you probably think that I’m talking about which companies to watch in 2010. Nah. I already made those decisions. I’m talking about how to deliver the list. Should I do it the splitscreen method? One big post? Several parts? Well, I’ve made my decision. Three parts, over a few days. [...]
