SAP buys Datango, and the Race to (Finally) Give End User Training its Due Begins
SAP is doing something significant in the acquisition of Datango, the question is whether the market will react accordingly. The move is significant in that Datango offers a new paradigm for enterprise software training, but that significance is temper…
Passing On Know-How in the Internet Era
Technology changes such as cloud computing and social networking are usually looked at in isolation, but their impact on the nature of business is part of a bigger picture that encompasses a raft of Web-enabled technology factors. The big picture…
CRM failure: A virtual town hall discussion and podcast
Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. Click the player at the top of this post to listen. I was joined for this event by CRM industry guru, Mike Muhney. Beginning [...]
