In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #2
Istanbul Was Constantinople… In my first update from this amazing trip, I highlighted what we saw as outstanding performance by the concierge at The Ritz Carlton Istanbul in rescuing us when we got caught in the violent Taksim Park protests at the start of our vacation. But the logistics of that rescue were small potatoes compared with [...]
In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #1
Istanbul Was Constantinople… From Our Hotel Window — Police Car Set Afire There’s an old sailor’s expression that “anyone can man the helm when the seas are calm.” More than just in boating, this observation describes so many aspects of our work and personal lives. When everything is going along as planned, when we’re not thrown any [...]
Prepping For A Week In Silicon Valley
San Francisco Bay Area — #EnSW Heaven
I try to spend a week every year in Silicon Valley, meeting with vendors, catching up with colleagues, soaking up the atmosphere and drinking the very special water. On this year’s agenda are Cornerstone OnDemand (with a huge thanks for coming to the Valley), SAP and SuccessFactors, [...]
Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience
Multiple Respected Research Survey Results Confirm Frequent Flyer Observations It’s official. In multiple respected customer experience research reports that cover the airline industry, the results are in. Despite the numerous attempts by CEO Jeff Smisek to gloss over the issue with increasingly slicked up, feel good, on board welcome ads, Continental’s customer satisfaction numbers have [...]
Choice, Circumstance, Context: The Hilton Hotel & The Vagaries of the Customer Experience
For whatever reasons, the hospitality and travel industries are amazing for providing an endless fount of stories. These stories could almost be called, in a strategic sense, individually customized services discussions – but that resonate with other people. Of course, while it does feel like these are stories of things that happened to YOU- and [...]
Monaco To Paris With Twitterscope Up
Provence, Toujours Provence You’ll have noticed that my last post went up on May 3rd, shortly after we left for two weeks vacation. Before I return to our regularly scheduled programming, to blogs on more or less professional topics, I wanted to say a few words about this vacation and its impact on my state of [...]
Consultant travel revisited
Rawn Shah just started reading my book and came across a section I title “empty calories in infotech”. One of my roughly 20 examples of low-payback spend is IT consultant travel. Rawn works for IBM’s software group, but has plenty of colleagues on the services side (IBM, after all is the largest outsourcer in the [...]
Helping Managers Visualize the Right Decisions
Recently, our family took a vacation and benefited from all kinds of information available for spur of the moment decisions from my iPad. The silly thing was constantly out and being consulted for something, and it made a real difference to our trip. I have no doubt that Graphic for Visualizing Your Competition (HT to [...]
Does Travel Abroad Spell Bigger Security Threats?
As I read more about the Stuxnet malware/virus that is infecting Iran’s Nuclear Program, I started wondering about the implications. Investigators are widely reported as saying this is the most sophisticated piece of attack software they’ve ever seen. Actually, I suspect this is true only for the investigators that are not already in the “Community” [...]
Augmented Reality. Will it ever become a part of the marketing technology mix?
There was a lot of buzz about new visualization techniques back in 2009. About a year ago, Mashable posted on an Apple patent called Apple ID: [it] recognizes an object based on visuals (through the iPhone’s camera), a RFID reader or through GPS, and then fetches the data from related databases. I like to imagine [...]
