Choice, Circumstance, Context: The Hilton Hotel & The Vagaries of the Customer Experience
For whatever reasons, the hospitality and travel industries are amazing for providing an endless fount of stories. These stories could almost be called, in a strategic sense, individually customized services discussions – but that resonate with other people. Of course, while it does feel like these are stories of things that happened to YOU- and [...]
Monaco To Paris With Twitterscope Up
Provence, Toujours Provence You’ll have noticed that my last post went up on May 3rd, shortly after we left for two weeks vacation. Before I return to our regularly scheduled programming, to blogs on more or less professional topics, I wanted to say a few words about this vacation and its impact on my state of [...]
Consultant travel revisited
Rawn Shah just started reading my book and came across a section I title “empty calories in infotech”. One of my roughly 20 examples of low-payback spend is IT consultant travel. Rawn works for IBM’s software group, but has plenty of colleagues on the services side (IBM, after all is the largest outsourcer in the [...]
Helping Managers Visualize the Right Decisions
Recently, our family took a vacation and benefited from all kinds of information available for spur of the moment decisions from my iPad. The silly thing was constantly out and being consulted for something, and it made a real difference to our trip. I have no doubt that Graphic for Visualizing Your Competition (HT to [...]
Does Travel Abroad Spell Bigger Security Threats?
As I read more about the Stuxnet malware/virus that is infecting Iran’s Nuclear Program, I started wondering about the implications. Investigators are widely reported as saying this is the most sophisticated piece of attack software they’ve ever seen. Actually, I suspect this is true only for the investigators that are not already in the “Community” [...]
Augmented Reality. Will it ever become a part of the marketing technology mix?
There was a lot of buzz about new visualization techniques back in 2009. About a year ago, Mashable posted on an Apple patent called Apple ID: [it] recognizes an object based on visuals (through the iPhone’s camera), a RFID reader or through GPS, and then fetches the data from related databases. I like to imagine [...]
Rearden and Southwest Team Up — A Prescient Spend Management Travel Combination
Earlier today, Rearden Commerce (click here to see our recent commentary on this unique provider you should know about if you don’t already: Part 1, Part 2, and Part 3) announced it was teaming with Southwest Airlines to expose “d…
“Plus ça change, plus c’est la même chose” — Let’s Change That In Chicago
The more things change, the more they remain the same doesn’t sound as romantic as the French, but it’s a reasonable translation. So it is in many aspects of life, and so it is especially in my little corner of the professional world, at that intersection of HRM and IT where I’ve been camped out [...]
Staying Connected While Traveling
As my TripIt page can attest, I travel for business quite a bit. On average, I’m on the road more than 150 days a year, with monthly trips to Tokyo, and quarterly trips to Singapore and Europe. And being Intalio’s front-line sales representative, I am called to make product demonstrations to customers on a regular [...]
In Search Of HRM/HRMDS/HR Tech “Best” Practices: France/Spain
The Glory Of Carcassone At Night Ron and I will be traveling again from 6/25 through 7/17 (life is short!) mostly in the Languedoc and Dordogne in France and on the Med coast of Spain between Valencia and Barcelona. We’ll be soaking up “best” practices in HRM, the HRM delivery system and HR technology every [...]
