The Intersection of Marketing and User Experience
The pace of change in the online world is causing organizations to struggle to keep up with their online interactions with their customers. More and more of these interactions happen nowadays via the Interweb. While these digital interfaces serve consumers everywhere, the user experience these consumers have shapes how they view the brands in their lives. [...]
Quality is Part of the UX Too
Just had a back and forth with @dahowlett on Twitter about Dropbox’s recent breach of security. For about 4 hours passwords didn’t matter to Dropbox–you could type in whatever you wanted and access anyone’s data. Dennis went on a pretty good rampage about it, and I have a hard time blaming him. Yes, accidents happen, [...]
The 7 Kinds of Software Developer Wushu
James Governor got me thinking along these lines by asking how to segment developers. He asked whether the web “killed” the professional developer, or at the very least radically reshaped the segments. I don’t know about all that, in fact I’m pretty skeptical. But what I do know is that the way James talked about developers [...]
Event Report: The Sentiment At Microsoft Convergence 2011
Refresh Cycle Reflects Bullish Outlook By Partners and Customers Microsoft Convergence kicked off over the weekend in Atlanta, GA at the Georgia World Congress Center. With an anticipated increase in attendance, many new product announcements, and a technology refresh cycle in play, attendees seemed upbeat. The event kicked off in true tradition including the must [...]
Those Special Customers Developers Love (Well They Should Love Them!)
Do you have any special customers that your developers hate? These are the customers that can mysteriously break your products over and over again, even though perhaps thousands of others report no problems. How does this work? First, understand the psychology of bugs. Developers don’t consciously create bugs, they come about as errors of omission, [...]
Designing User Experience
It’s 2011 in case you’ve already forgotten and the world is changing; okay, I guess it’s always changing, just now though, the pace of change has rapidly accelerated. You can see it in your personal life and the change cycle is impacting businesses in ever increasing numbers. The transition to an information economy in a [...]
Bad UI – Shoppybag
I finally got tagged in enough photos on Shoppybag to give it a try… here’s the problem, their user experience leaves so many unanswered questions that I simply gave up. The signup process is pretty straightforward until the 2nd step and it is an entirely self inflicted wound. I fought back my initial hesitance about [...]
Tuesday’s Tip: Customers Seek Turnkey Applications From Their Technology Provider
Customers Expect Their Software Solutions To Be Turnkey The recent Q2 2010 update to the Software Insider Vendor Selection Survey highlights some changing expectations of 401 respondents in the vendor selection process. Business technologists were asked to rate their top 5 selection criteria. Key findings demonstrate how functionality, ownership experience, and ecosystem feedback categories dominate [...]
Monday’s Musings: Why Next Gen Apps Must Improve Existing Activity Streams
Upcoming Data Deluge Threatens The Effectiveness Of Activity Streams Activity streams, best popularized by consumer apps such as Facebook and Twitter, have emerged as the Web 2.0 visualization paradigm that addresses the massive flows of information users face (see Figure 1). As a key element of the dynamic user experiences discussed in the 10 elements [...]
Dear Microsoft, Why Do You Make It So Difficult?
Like a lot of people I paid attention when Microsoft updated Hotmail and declared war on Gmail. That’s a bold move and to pull it off they must be confident that the features they are delivering really are transformative… but having done it with Bing (love it, don’t use Google much at all anymore) I [...]
