Enterprise IT: Inside an SAP customer
The global head of Mead Johnson’s PMO shares his thoughts on SAP, system integrators, SaaS, and much more, in an exciting podcast.
RightNow: Analyzing the ‘Cloud Services Agreement’
Cloud-based CRM vendor, RightNow, recently released new service that are not revolutionary but do challenge other vendors to simplify pricing / licensing terms and conditions.
UK tax department: Bizarre IT spending incentives
Phil Pavitt, CIO for the UK tax department, recently spoke out against huge IT projects. Some of his comments are extraordinary.
Dissecting an analyst relations failure
This video brilliantly captures, and simultaneously mocks, the power and influence of industry analysts and their effect on enterprise vendors. Enjoy it!
‘Pain chains’ and the IT Devil’s Triangle
The Devil’s Triangle and “pain chains” bind together enterprise customers, technology vendors, and system integrators in an unholy trinity that leads to failed projects.
Social CRM: The inner meaning
Enterprise software is rapidly evolving to reflect the growing importance of social software. Nowhere is this change more obvious than in customer relationship management (CRM).
NetSuite: Hyperbole and the credibility gap
Let’s face it, enterprise software is pretty dry, but sometimes there’s drama — even if it’s kind of lame.
Blogger relations at SAP
Enterprise software vendors are an important part of the blogging ecosystem. Here’s how SAP is innovating in this area.
Oracle’s integration strategy: Customer trade-offs
Oracle OpenWorld opened today in San Francisco, showcasing the company’s efforts to integrate its diverse product line and make life simpler for customers.
