By Paul Greenberg on December 21, 2009
I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…
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Posted in Business | Tagged Compliance, crm, Customer Relationship Management, customer service, Enterprise 2.0, Forecasting, getsatisfaction, gist, Governance, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, outlook, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger, xobni |
By Paul Greenberg on December 21, 2009
Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance. Looking Back at CRM 2009 Forecast and decide whether “even” is justified or just a [...]
Posted in Technology / Software | Tagged crm, Customer Relationship Management, Forecasting, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger |
