As customer engagement evolves, Social CRM poised for major growth
Summary: With the Social CRM industry expected to top $1 billion in revenue in 2012, it’s growing faster that just about any other segment of social business. Yet the classic challenges of dealing with newly empowered customers but slow-evolving enterprise processes are likely to mean plenty of lost opportunity. To catch up, how can companies better [...]
The Terror of the Internet in the Middle East
As we watch the most incredible of events unfold in the Middle East, we certainly don’t know how they will conclude and it may take longer to understand them. Social Media, nay, the Internet, didn’t cause the revolution in Egypt. They underlying cause is more likely ineffective and unjust totalitarian rule. We can dismiss how [...]
Cloud computing (still) needs a bill of rights
Back in December, after Amazon summarily pulled the plug on WikiLeaks using its servers for alleged violations of terms and conditions, the CTO of Fujitsu Technology Solutions wrote that the action constituted a serious threat to the business of cloud computing: “If a provider can terminate its service that easily, then it is doing exactly [...]
Transparency Will Save Us
Despite all that is wrong with today’s society – and some frightening historical parallels – I remain fundamentally an optimist.
A bit of 1771, an alternative Babbage quote, Roosevelt, Kennedy and Reagan.
Note: This is my personal view. Andrew McAfee has come out quite strongly against wikileaks and Assange’s principles and motives in particular. We disagree. However, like Andrew, I’m a fan of computer and political history and I often use ancient quotes to make an argument. This post will be no different, and I may ramble [...]
On Wikileaks, the Inkspots and a political philosophy ramble.
Thomas Paine, “It is error only, and not truth, that shrinks from inquiry.” George Washington, “Truth will ultimately prevail where there is pains to bring it to light.” Julian Assange, “The more secretive or unjust an organization is, the more leaks induce fear and paranoia in its leadership and planning coterie.” Antonio Gramsci, “To tell [...]
Foxmarks, Xmarks, LastPass, Xpass, LastX, X%^&% Quick Rant
Warning: I think I’m becoming a curmudgeon – except that title has until now been reserved for somebody else . But I still have doubts about the recent transaction: LastPass acquired Xmarks. I really liked Xmarks – when it was Foxmarks. A simple bookmark synchronization service that would keep your Firefox up-to-date no matter where [...]
A Whiter Shade of Pale by Apple (Leaky iPhone and More)
This is the Week of Leaks: first and foremost Wikileaks, and now the iPhone Leak. No, I’m not talking about the disappearing signal (aren’t we bored of the iPhone antenna stories yet?), this is leaking white light as reported by TheStreet.com: Apparently, the back light from the iPhone display screen is leaking out around the [...]
Wikileaks and the Plumbing of Journalism
The web has way of asking big questions of society. And right now WikiLeaks is asking very big questions. WikiLeaks founder Julian Assange describes the recent release of 90k documents about the Afghanistan war thusly, in a SPIEGEL interview: Assange:…
