Source: Microsoft

Microsoft brings back coopetition: Salesforce partnership part of bigger plan

Microsoft’s alliance with Salesforce announced mid-November surprised a lot of industry watchers – and customers – but if you follow Microsoft, you can see that this is a continuing step in the evolution Microsoft’s mission.

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Constellation Research event: Expansive, respectful vibe

Constellation Research event: Expansive, respectful vibe

Let’s face it – industry events are increasingly formulaic. Most vendor conferences are predictable – keynotes and product futures, rock bands, large partner booths. Most research firm events tend to be siloed around their category definitions and what currently excites them. So, I particularly enjoy events like Cognizant Community which are about conversations with peers, mind expansion, […]

A vertical that is growing...well, like a weed

A vertical that is growing…well, like a weed

I have been imploring software vendors to globalize and verticalize their applications for a while now – after two decades of cloud apps, less than 20% of the grid of applications across countries and operational processes is filled. I have been increasingly writing about fintech, shop floor, healthcare and other industry functionality. But I wasn’t […]

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…

After the recent RPA circus acts, the process automation industry has reached its lowest ebb.  Simply put, dollars were being put behind a value proposition that simply wasn’t realistic – but that doesn’t mean the market doesn’t have amazing potential.  We just need to refocus (and fast) on a direction that is real and sustainable for […]