Enterprise Irregulars
Smart Thinking for the Smart Enterprise
CIO’s Guide To Stopping Privileged Access Abuse – Part I
CIOs face the paradox of having to protect their businesses while at the same time streamlining access to the information and systems their companies need to grow. The threatscape they’re facing requires an approach to security that is adaptive to the risk context of each access attempt across any threat surface, anytime. Using risk scores […]
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Modern selling
Looking at the current assortment of CRM functionality including AI, machine learning, voice recognition and chatbots, you might conclude that the tools are evolving to remove salespeople and others from direct customer contact and you wouldn’t be wrong. What’s surprising to me though is the amount of sales angst in senior people about the division […]
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The State Of Cloud Business Intelligence, 2019
An all-time high 48% of organizations say cloud BI is either “critical” or “very important” to their operations in 2019. Marketing & Sales place the greatest importance on cloud BI in 2019. Small organizations of 100 employees or less are the most enthusiastic, perennial adopters and supporters of cloud BI. The most preferred cloud BI […]
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Millennial CRM
Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at least for a little while, but people will begin to think you’re weird and the trouble is that those people are all potential customers. CRM is essential today because, despite our reverence for the […]
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RPA is dead. Long live Integrated Automation Platforms
The biggest problem with enterprise operations today is the simple fact that most firms still run most of their processes exactly the same way as they did 20/30/40 years ago, with the only “innovation” being models like offshore outsourcing and shared service centers, cloud and digital technologies enabling those same processes to be conducted steadily […]
Reframing the Digital Transformation conversation in 5 steps
I’ve spent 2 days at Cloud Expo Europe, the premier London based event covering cloud platforms, hybrid and multicloud approaches, cybersecurity, AI, blockchain and more, as well as well as all of the ingredients of the data centres that support those technologies. A wide set of tech topics, but within them everyone’s talking digital transformation […]
The Two Dimensions of Startup Performance
When it comes to evaluating a startup’s performance, I think there are two key, orthogonal questions that need to be examined: Is the company delivering growth? Is management in control of your business? Growth is the primary driver of value creation in a software startup. I’m not going to quantify what is good vs. bad […]
Drama in enterprise computing
Ray Lane, a top-notch tech executive and investor over decades, said this about my new book “Don’t be fooled by the title—the book is not just about SAP. It’s about drama in enterprise computing.” I then used “drama” in the title of my recent ZDNet guest column. Drama? That’s what you get in Augusta in April. Isn’t […]
Why does G Suite keep kicking into Microsoft’s goal post? #googlenext19
Watching the G Suite news coming out of Google Cloud Next 2019, I had my Michael Corleone moment that took me back to my old stomping ground: employee engagement and workplace performance. I was hoping that we wouldn’t see Google trying to out Microsoft at Microsoft’s own game but that’s what we got. “More collaboration insights in […]
Public Cloud Soaring To $331B By 2022 According To Gartner
Gartner predicts the worldwide public cloud service market will grow from $182.4B in 2018 to $331.2B in 2022, attaining a compound annual growth rate (CAGR) of 12.6%. Spending on Infrastructure-as-a-Service (IaaS) is predicted to increase from $30.5B in 2018 to $38.9B in 2019, growing 27.5% in a year. Platform-as-a-Service (PaaS) spending is predicted to grow […]
SAP Ariba Live event summary: Digital transformation in procurement
It’s time for procurement to innovate and evolve, rethinking processes to incorporate digital transformation, customer experience, and culture change as core business imperatives. Last week, I spent time at Ariba Live, the user conference of SAP Ariba, which supplies procurement technology solutions to the enterprise. As I spoke with SAP Ariba customers and listened to […]
Taking Sustainability a step further – Marginal Gains
I wrote about my sit down and interview with Chris Wellise, HPE’s Chief Sustainability Officer yesterday. He was joined by his colleage Matthias Röse, HPE’s Chief Technologist for Mfg, Auto and IoT, for a round table session with me and the other influencers that were invited by HPE to #HM19 at the Hannover Messe. Chris […]
CDP for all
Here we go again right down the hypecycle and into new product land. Two major enterprise software companies, Oracle and Salesforce have announced CDP products. Oracle announced its product in Las Vegas at its Modern Customer Experience (MCX) event. Salesforce announced that it is building a Customer Data Platform. Given the company’s history of making […]
Sustainability might not be sexy, but life depends on it
I attended the Hannover Messe 2019 for the first time, courtesy of Hewlett Packard Enterprise. It’s not as big as CeBIT was, but it is still a huge conference with over 20 halls of exhibitors, covering everything from Industry 4.0, integrated automation, the digital factory, industrial supply, research & technology to the digital workplace. HPE are […]
CRM – What I am thinking about today
We’re roughly 20 years into the CRM trend and it’s worth asking where we go from here. Grandview Research recently estimated that the market would be worth $81.9 billion by 2025 (1) and Gartner and others publish annual reports indicating the market’s vibrancy. But you can hide a lot within a dollar amount, not […]
Oracle talks customer experience at Modern CX 2019
Oracle presented its vision for customer experience recently at its annual event for marketers, called Modern Customer Experience 2019, held in Las Vegas. Customer experience means the sum of all touchpoints a customer has with a brand. Because creating a great experience is easy to describe but difficult to execute well, let’s dive into the […]
Business
- Rob Enslin, turnaround artist
- 5 Things Every Executive Needs To Know About Identity And Access Management
- A wartime Customer Success SaaS Leader has these five attributes
- Is Another SaaSacre In The Offing?
- The Most Innovative Companies of 2019 According to BCG
- The Best Cloud Computing Companies And CEOs To Work For In 2019 Based On Glassdoor
Featured Posts
- Cloud applications – the next phase
- These 4 terms will kill your SaaS business
- Riding the K-wave: Disruptive innovation in the age of sustainability
- Machine Learning Engineer Is The Best Job In The U.S. According To Indeed
- Event Report: Apple Formally Launches Services Strategy #AppleEvent
- 5 Ways To Demystify Zero Trust Security
Startup Lessons
- Combining functions in a SaaS business is a terrible idea
- The Three Marketing Books All Founder/CEOs Should Read
- What It Takes to Make a Great SaaS Company
- Are You Counting Payments as Renewals?
- Price Qualification: The Tiffany Way
- Slides from My SaaStr Annual 2019 Presentation (5 Questions CEOs Struggle With)
Technology / Software
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation
- Qualtrics: Not just a shiny new object for SAP
- The CRM Mobius Strip
- Why can’t I have a 360 degree view of my own data ?
- 74% Of Data Breaches Start With Privileged Credential Abuse
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