Hopes and Dreams of a new CTO

Hopes and Dreams of a new CTO

On Friday 1/19/2018, I got a new role in IBM services as the CTO for North America. It was an honor and privilege leading the CBDS business and I am very grateful to our team and our clients for a very fulfilling time. Pat Eskew and Rafi Ezry will lead it to greater heights and […]

Comcast: How customer experience drives product development

Comcast: How customer experience drives product development

Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important.   At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a […]