Infor COO: 'Our customers kick ass'

Infor COO: ‘Our customers kick ass’

Infor COO, Pam Murphy: “Our customers kick ass.” Photo by Michael Krigsman At the start of Inforum 2016, Infor’s Chief Operating Officer, Pam Murphy, stood on stage and announced: “Our customers kick ass.” The comment reflects announcements that Infor is extending its core strategy by adding solutions tied closely to its customers’ digital business transformation. […]

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OneOffice or DumbOffice? Service providers are bifurcating again

OneOffice or DumbOffice? Service providers are bifurcating again

In the old days of labor arbitrage centric outsourcing (which of course doesn’t happen anymore) we had two quite clearly defined sets of service provider – The offshore providers, which rarely interacted above director level and did the low end lift and shift routine work. The integrators, which worked primarily with the IT and operations […]

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Will you really have to retire at 50? Not if you're smart about marketing your experience and your lifestyle

Will you really have to retire at 50? Not if you’re smart about marketing your experience and your lifestyle

I think I just read one of the most (brutally) honest and practical articles by a guy called Len Kendall, an LA-based marketing executive with a clear penchant for writing. His piece is based on two premises: The market no longer allows for employing older workers who deserve higher salaries Technology is killing jobs at […]

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It's cognitively conjugal as Amelia and Accenture renew their vows

It’s cognitively conjugal as Amelia and Accenture renew their vows

The most “tangible” value of cognitive automation, in today’s consumer-centric enterprise, is the use of the virtual agent, where customer engagement is increased without heavy incremental investments in support staff. This isn’t about simply replacing a real customer service rep with an avatar, it’s augmenting the existing customer experience, usually using the same or similar […]

Next Book: Silicon Collar

Next Book: Silicon Collar

My new book is nearing the end of the editing process and is headed to the design agency. It should be released by middle of September. Here’s a synopsis: “Never before have people had such a broad choice of occupations – and the opportunity to try on so many employment hats over the course of […]