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AI Adoption Challenges – 12 Lessons From The Trenches

In 2015, when I was given the chance to lead a services portfolio that included AI, I was quite excited for two reasons. One – it perfectly suited my geeky interests (especially my passion for math) and two – it seemed to me that I was back in 2000 with ERP, with every company wanting […]

How SAP's partner ecosystem is built for long-term growth

How SAP’s partner ecosystem is built for long-term growth

How is SAP’s partner ecosystem poised to propel the company towards vital future growth in the cloud? Will this ecosystem earn the enterprise IT leader its sought after slice of the global digital economy, whose app economy alone will be $120B this year? These were the key questions at a recent strategic SAP Partner forum […]

Iterative development and minimum viable products help non-profits succeed

Iterative development and minimum viable products help non-profits succeed

Both large organizations and small companies have adopted the principles of lean startups. Concepts such as minimum viable products and iterative development are mainstay approaches for organizations developing both products and services. However, we do not often hear about non-profits and mission-based organizations using these approaches. Author Ann Mei Chang’s new book, called Lean Impact, […]

Zoom CEO strives for sustainable customer happiness

Zoom CEO strives for sustainable customer happiness

Making customers happy on a sustained basis is hard and expensive. As a result, business leaders often de-prioritize the importance of customer experience when making investment choices related to time, money, and product focus. Customer experience often dies from the decisions of a thousand small cuts. For example, do we cut corners on features because […]