You can bet your mortgage-as-a-service on Accenture, Wipro, Cognizant and TCS

You can bet your mortgage-as-a-service on Accenture, Wipro, Cognizant and TCS

Perhaps the best example of the evolving As-a-Service delivery model that immerses all the value levers of global delivery; namely offshore talent, cognitive automation tools, analytics and the digital customer experience, can be found in the burgeoning mortgage processing industry.  With banks going all out to sell highly competitive mortgages at record low interest rates, the […]

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Social media has turned us into a society of gibbering digital morons

Social media has turned us into a society of gibbering digital morons

As someone who has profited very nicely from social media (I helped build an analyst company with blogging and social at the heart of our culture), I am probably not the most appropriate person to speak out against the negative side of social media’s impact.  But, as Gerald Ronson once famously espoused to the editor […]

#CXOTALK Transformation secrets from Dale Carnegie

#CXOTALK Transformation secrets from Dale Carnegie

The CEO of one of the world’s top leadership brands explains how to drive change successfully. A must-read for everyone focused on digital transformation or organizational change.