Enterprise Irregulars
Smart Thinking for the Smart Enterprise
AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations
The CIO of Royal Caribbean explains how artificial intelligence (AI) and new technologies are a crucial part of the cruise line’s effort to rethink customer experience. Read this fascinating story for keen insights into digital transformation.
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A Letter from CRM
In Letters from the Earth written in 1909, rather late in his life, Mark Twain took the voice of the archangel Satan (before the fall) writing home to his peers Gabriel and Michael about a visit to earth to observe the human condition. Satan’s greatest finding and source of consternation was that humans imagined a […]
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The Essential Digital Strategies
The reality today is that despite seemingly endless advances and a steady river of emerging technologies, many of the key insights, strategies, and lessons in the digital age have still yet to be discovered. Looking back, we are frankly still early in the pioneering phase of digital, despite significant early ground being claimed and several […]
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Research Summary: Constellation ShortList™ Integration Platform as a Service (IPaaS)
About this Constellation ShortList The challenges and requirements around data and application integration are quickly changing. For starters, data increasingly lives and applications increasingly run outside of the four walls of the enterprise as companies embrace cloud-based compute and storage capacity, and as they replace on-premises software with software as a service (SaaS). The mobile, […]
Claire Hughes-Johnson: Build, Break, Stretch, Repeat Lessons from Scaling Google & Stripe (Video + Transcript)
Jason Lemkin sits down with Stripe COO Claire Hughes-Johnson to discuss what it’s like to scale a fast-growing company and how to manage hypergrowth. Having over 10 years of experience with Google and being intrinsically motivated by Stripe’s mission certainly helps. When you’re the COO of a global company that only continues to expand across […]
Research Summary: Constellation ShortList™ Synchronous Ledger and Blockchain Platforms
About this Constellation ShortList In 2008, blockchain technology was introduced to the world from the mysterious Satoshi Nakamoto. The paper, titled “Bitcoin: A Peer-to-Peer Electronic Cash System,” shared how a network would maintain a time stamped immutable record of all cryptocurrency transactions to prevent double spend with no central umpire. The core of blockchain is […]
Are You a “Challenging” or Simply a “Difficult” Direct Report?
Most managers, save for true sycophants, want to challenge their boss. Few managers want to be puppet yes-people to the boss. They’ve worked hard to get where they are. They bring years of wisdom and experience. They want to push and challenge. But many don’t know when or how. More importantly, they don’t know what […]
The New Polymath – the seven year itch
John Wiley released The New Polymath seven summers ago. Lots of readers tell me it is my best book. It inspired them as executives to build multi-disciplinary teams and multi-faceted products. Modern and ancient polymaths I described have inspired other readers to broaden their own skillsets. They say Millennials treasure experiences over physical possessions. Book writing has […]
Amazon Web Services joins the Cloud Native Computing Foundation – what does it mean?
Last week Amazon Web Services (AWS) joined the Cloud Native Computing Foundation (CNCF) as a Platinum member, giving it a seat on the board, and an opportunity to blunt potential competitive threats. While other major cloud players are a long way behind AWS, the Anyone But Amazon Club has been establishing a solid technical […]
Radical Advice for Startup Founders, Entrepreneurs, and Investors
Radical Advice for Startup Founders, Entrepreneurs, and Investors 5 (100%) 1 vote You’re Marketing like a Mad Man of Madison Avenue and it’s wrong. I know you think you’re on top of the world, and you’ll be shocked that someone would tell you otherwise, but I have some important advice for you. You been going […]
The future is about services, not software
I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”. Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models? I would argue our industry has become so carried away with […]
A new service model
People concerned about automation killing jobs might look at Helpshift and similar automation strategies. By enabling businesses to build help or support into mobile apps these automation approaches are getting the job done by re-inventing support. Sure, they provide support in lieu of conventional agents but they also do so at a level where it’s […]
Building a sales team by the numbers
I don’t know why more subscription vendors don’t do this. Subscription companies collect mountains of data from their customers and analyzing the aggregations can deliver profound insights virtually for free. Yet too often subscribers are reluctant to let their data be stripped of identifying characteristics and used for research. Too bad because there’s gold in […]
RPA satisfaction: lowest for finance and call center, highest for IT and marketing
So we’ve determined that 58% of enterprises which have adopted RPA are satisfied with both cost and business impact (see recent post). But how does this differ by business processes? Let’s consider this data: IT processes and apps are clearly the biggest beneficiaries of RPA. There’s nothing like music to the ears of cash-strapped CIOs and […]
Business
- Retails last resort? Extreme Personalization #AI #CRM #ecommerce
- Zillow: Machine learning and data in real estate
- The SaaS Rule of 40
- Detecting and Eliminating the Rolling Hairballs in your Sales Pipeline
- How to be Passionate without Being Self-Righteous
- Analysis Of The Next-Generation Mobility Value Chain
Startup Lessons
- Simple Rules to Make It Easier To Build Your Startup’s Board Deck
- Why I Usually (Not Always) Prefer Customer Success to Report to the CEO
- [7 Helpful Recipes] Find cool ideas for your first blog post
- How to Host Lead Magnets and Other Downloads on Amazon S3
- Truth and Lies About Cold Calls, Cold Emails, and Advertising
- What You Want to Hit: 50 and 20 at 10 (million in ARR)
A more realistic, less alarmist Oxford study on automation and jobs
By Vinnie Mirchandani on August 17, 2017
In my book, Silicon Collar and in several blogs I have critiqued the 2013 study by two Oxford researchers which reached this alarmist conclusion about the impact of modern day machines on jobs: “According to our estimates, about 47% of total U.S. employment is at risk.” I found several flaws in their study. With such a scary […]
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