Effective Facebook Group Moderation [And Other Online Communities]

Effective Facebook Group Moderation [And Other Online Communities]

Most Facebook Groups and other online communities put guidelines in place and use moderators to ensure the community is a healthy place.  Effective Facebook Group Moderation adds value in the following ways: It discourages the Internet Trolls who can quickly spoil things for the rest.  I’ve quit more than one online forum just because the trolling gets […]

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Innovate disrupt: Lab, Space, Cluster

Innovate disrupt: Lab, Space, Cluster

Lat week I joined Red Hat to help launch its new Open Innovation Lab in London. The space is by the Monument, which is kind of appropriate – if you want to kick off a conversation about leaving legacy behind why not do so just a few yards from the site in Pudding Lane where […]

[Advice for Awesome Business Names]: Random Name Generators to Numerology

[Advice for Awesome Business Names]: Random Name Generators to Numerology

Early in the history of any new business comes the naming decision.  You’ll need a name as soon as you create a website or blog.  Naming a new business is something many entrepreneurs obsess over. They’re right–the business name is important.  You want to choose a name that will be good forever.  Changing names is […]

Bitnami comes up from below decks

Bitnami comes up from below decks

So Bitnami isn’t the kind of company you usually find sunning it on a deckchair. It’s more of an engine room kind of firm. It takes care of a lot of boring plumbing in creating and deploying open source software packages, underpinning image management for Amazon Web Services, Microsoft Azure, Google Cloud Platform Launchpad, and […]

Augmented reality: An enterprise business imperative

Augmented reality: An enterprise business imperative

Consumer brands and enterprise B2B vendors must understand and get ready for augmented reality. These technologies will play an important part in digital transformation efforts of many organizations.

Build 2017: The Microsoft Story Remix

Build 2017: The Microsoft Story Remix

For as long as humans have huddled around campfires storytelling has defined us. Gazing absentmindedly into the flames, burning wood crackling, we tell stories about our ancestors, our kids growing up, and our fears and hopes. Yearning and memory hold families and friends together, experiences shared. In the modern era we created new tools to […]

A company like me: Beyond customer-centric to customer-engaged

A company like me: Beyond customer-centric to customer-engaged

Being a “company like me” takes more than simple customer-centric actions, it takes customer-engaged behavior at the level of the company’s DNA. Here are the characteristics of a customer-engaged company. Embed them into your business’ genetic makeup.

Frank D'Souza: We're now experiencing the biggest shift since the Internet

Frank D’Souza: We’re now experiencing the biggest shift since the Internet

  It’s always more fun to be the disruptor than the disrupted in markets where innovation is the key differentiator and commoditization the curse. The world of technology is a constant challenge as programming languages become commonplace, processes increasingly standardized and automated, and global service delivery efficiency a bread-and-butter offering. How can you continue to grow at a […]