Evolution of data platforms: Using the right data for the right outcomes

Evolution of data platforms: Using the right data for the right outcomes

Thought leader Esteban Kolsky takes on the big question: What will data platforms look like now that big data’s hype is over and big data “solutions” are at hand? This is the second part beckoning.

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Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over

Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over

We’ve been talking about the legacy model of butts-on-seats “mess for less” outsourcing fizzling out for years, but somehow the same old candidates have clung on grimly to the same old model, relying on clients that still find a modicum of comfort negotiating rate cards down to the lowest common denominator, content to hobble along […]

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Finding time

Finding time

If there is one sentence I have heard the most as an excuse in my career, it would be “I didn’t have the time to get to it”. This would be totally fine if it came from someone who had to do multiple jobs to take care of their family, or something along similar lines. […]

What to do with the data? The evolution of data platforms in a post big data world

What to do with the data? The evolution of data platforms in a post big data world

Thought leader Esteban Kolsky takes on the big question: What will data platforms look like now that big data’s hype is over and big data “solutions” are at hand?

It's Bots-on-Seats as IBM, Cognizant and Accenture lead the HFS TOP 10 Cognitive Assistants

It’s Bots-on-Seats as IBM, Cognizant and Accenture lead the HFS TOP 10 Cognitive Assistants

The word “Chatbot” is officially banned:  they treat conversations like they’re a game of tennis: talk, reply, talk, reply.  There is little to no context and zero intelligence, just pre-programmed responses only set up to deal with a pre-set finite number of frequently asked questions.  It’s a  legacy customer experience that most of us go out of […]