AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

The CIO of Royal Caribbean explains how artificial intelligence (AI) and new technologies are a crucial part of the cruise line’s effort to rethink customer experience. Read this fascinating story for keen insights into digital transformation.

Full Story »
The future is about services, not software

The future is about services, not software

I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”.  Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models?  I would argue our industry has become so carried away with […]