Do we need a better North Star for AI than the Turing Test ?

Do we need a better North Star for AI than the Turing Test ?

Almost 7 decades have passed since Alan Turing asked “Can Machines Think?” . It’s hard to define what thinking means – and it continues to be hard today as it was in 1950. So Turing took a pragmatic approach and redefined the problem as “Can a computer behave like a human being?”. It was absolutely […]

Modernizing B2B sales: Here's a formula for winning the race

Modernizing B2B sales: Here’s a formula for winning the race

Today’s Formula 1 car is a high-speed data hub covered in sensors that measure every performance detail as well as the driver’s biometrics. Meanwhile, B2B sales is stuck in first gear. Here’s how to get to the top step of the podium.

Thomas Kurian and Google Cloud: convenience is the killer app

Thomas Kurian and Google Cloud: convenience is the killer app

  Pretty much the first words from Thomas Kurian to analysts at Google Cloud Next 2019 were: “Customer empathy – you have to understand where they are, how you can help them. Every legacy system exists for a reason. Meet customers where they are and be deeply sympathetic.” Empathy, sympathy, legacy. All of those words […]

RPA is dead. Long live Integrated Automation Platforms

RPA is dead. Long live Integrated Automation Platforms

The biggest problem with enterprise operations today is the simple fact that most firms still run most of their processes exactly the same way as they did 20/30/40 years ago, with the only “innovation” being models like offshore outsourcing and shared service centers, cloud and digital technologies enabling those same processes to be conducted steadily […]