Enterprise Irregulars
Smart Thinking for the Smart Enterprise
OpenWorld 2017 and beyond
I spent the first week of the month in San Francisco at Oracle’s customer event, OpenWorld 2017 and when I wasn’t drinking from an information fire hose, it was alternately fascinating and exhausting. There were major announcements in database, blockchain, AI, cyber security, and other stuff I have only a tangential association with. For instance my […]
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Salesforce gets granular
If you need an example of digital disruption, you can’t do better than the retail banking industry. A byzantine collection of rules and regulations plus the overhang of many legacy systems have conspired to prevent banks from becoming more involved with their customers. And even innovations like the ATM from several decades ago, only serve […]
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Gartner’s Top 10 Predictions For IT In 2018 And Beyond
In 2020, AI will become a positive net job motivator, creating 2.3M jobs while eliminating only 1.8M jobs. By 2020, IoT technology will be in 95% of electronics for new product designs. By 2021, 40% of IT staff will be versatilists, holding multiple roles, most of which will be business, rather than technology-related. These and […]
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The road to Dreamforce, Salesforce IoT strategy
Salesforce is a large and well-disciplined development company. They’re pretty good at marketing too. They continue to innovate in all product areas from core platform to applications and the one criticism I’d make is that it’s information overload at times. Reminds me of Oracle. Lately they’ve made a big deal of adding their AI product, […]
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Docker gets pragmatic, embraces Kubernetes
So it happened. Docker announced support for Kubernetes, making the container orchestration platform a full citizen alongside Docker Swarm as a deployment target. The keynote demo was pretty sweet – showing how a Docker user really didn’t need to make a choice any more about which orchestrator to use. #Docker Compose deploy to #Kubernetes “docker […]
NASSCOMBPM 2017: The Indian BPM industry graduates from from biryani to bhuna, but needs to stop celebrating the past
Rohit Kapoor (right), Chair of the NASSCOMBPM Council, hosts his first summit in Bangalore It was good times revisited in Bangalore last week, where the Indian-heritage BPM (BPO) services firms gathered for their annual reality check, courtesy of NASSCOM, India’s leading IT and BPM services body. We were pleased to get the chance to meet with many of […]
How much will we trust AI ?
Most of my adult life was spent doing consulting work for clients around the world on topics like information management and analytics. For last few years, I have also been involved in IOT, AI etc. When I look back – one thing has been common for all “data projects”, and that is the importance of […]
Oh hai Jenkins, oh bye Hudson, let’s keep an eye on Concourse
While it didn’t garner much if any attention, at OpenWorld Oracle publicly deprecated Hudson, its fork of the Jenkins continuous integration server. It might be more proper to consider Jenkins a fork of Hudson, given Jenkins was originally developed as Hudson at Sun, back in 2004. But Jenkins is the living project and community, led by […]
Five reasons you need CPQ
You know you need this. Many businesses still don’t use CPQ, or configure price and quotation, tools in their routine sales processes. Maybe they don’t need it but if these businesses still cling to spreadsheet-based approaches to track things like price lists and product catalogs chances are good that they’re dealing with more overhead than […]
Some thoughts on Cloud Foundry Summit
I did not make it to Cloud Foundry Summit Europe in 2017 in Basel, due to a cancelled flight, but I did get a chance to look at some of the news from the event, which is definitely worth recounting. One data point, which is frankly staggering is that enterprises now account for more than […]
Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
Welcome back to the F&A business, which we’ve been tracking religiously on HfS since our very first blog post more than a decade ago, famously titled “Beyond Labor Arbitrage: The New F&A BPO Frontier”. And how much has changed since then (ahem). However, what has changed is the rampant excitement about the new arbitrage: RPA, where […]
Cognitive chatbots in customer service: Beyond the hype and behind the scenes
A prominent AI company CEO and product designer explains key issues in cognitive computing and offers advice to enterprise buyers looking at intelligent agents in customer service.
Workday and the Age of Intelligence
Mike McNamara is CEO of a remarkable $ 25 bn a year company that many people do not know much about. Flex is contract manufacturer for a wide range of products from automobiles to medical devices. Its design and shop floor fingerprints show on a wide range of products from Cisco routers to components for […]
What’s really holding back today’s CIO from digital transformation?
The ongoing industry focus on digital transformation remains the hottest and most strategic conversation in the business of IT today. You can’t read an article or go to a conference without getting an earful on the subject these days, and for good reason: The world has become far more digital, customer tastes and expectations have […]
Are you experienced? Customer lessons from Comcast, American Girl, and Irish whiskey
The differences between customer engagement, customer experience, consumable experience, and brand experience can have significant impacts on your company’s strategy. Paul Greenberg explains it all for you.
NetSuite: Still alive and kicking
Oracle OpenWorld had even more going on than usual. Larry Ellison was so focused on autonomy facilitated by database version 18c that he had only slide for a number of other features it will introduce like 5 times faster RAC. Thomas Kurian, in his keynote covered very wide ground and he barely had time to […]
Startup Lessons
- Don’t Let Product Management Turn Into “The Roadmap Guys”
- SaaStr Podcast #142: Dave Kellogg, CEO @ Host Analytics On Why CAC/LTV Is The Most Important Metric In SaaS
- The False Choice of Prepaid vs. Monthly Contracts
- When to Stop Doing It All Yourself
- When Should You Add a Second Product?
- Can Hard Work Beat Intelligence? [Hint: Wisdom Beats Both!]
Technology / Software
- Build vs. Buy is Mostly Really Now vs. Later
- Plex and the Fourth Industrial Revolution
- glitch – developer engagement and telemetry as a service aka marketing automation comes to dev rel.
- Algolia and jsDelivr: crazy time in downloads, billions! A CDN for open source code.
- The vision thing
- Cloud, Digital: a Continental Divide?
