Enterprise Irregulars
Smart Thinking for the Smart Enterprise
The why, the what and the how of the HfS Digital OneOffice
We’ve talked a lot about the HfS Digital OneOffice operating framework – it’s the HfS vision for the business operations endstate for digital organizations: The Digital OneOffice is where teams function autonomously across front, middle and back office functions to promote broader processes with real-time data flows that support rapid decision making. It’s where front, middle and back offices […]
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ServiceNow: Solid and uncertain — a company in transition
ServiceNow is a fascinating company that has been a dramatic and very pleasant success for the past decade plus. It’s now at a pivotal point in its history, and its the kind of pivot that gets it to its optimal goals or it just keeps moving along. Can ServiceNow do it? Read and find out.
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PowerPlex: Celebrating American Manufacturing
I tend to take a lot of photos and talk a lot when I am invigorated by products, places or people. Two days in Detroit this week for Plex’s annual user conference yielded me over 200 photos and 50 conversations. That’s a lot of invigoration! Here are some things that stood out Jerry Foster, CTO […]
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Is RPA officially the new outsourcing?
Just as many enterprises were running out of places to find more and more hidden costs they could quickly remedy through (yet) more outsourcing, along came their perfect new toy to unearth costs they had never thought possible to eliminate: RPA. Yes, folks, this stuff is just the thing to keep you occupied for the […]
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Moving On: Tying Up The Loose Ends Of My Career
It’s A Start! After several years of winding down my career gradually, I’m finally ready to pull the plug 100%. May 21, 2018 will hereafter be known as my retirement date. I’ve had a really wonderful time, done my best to make a difference, and made some great friends along the way, but now it’s […]
Squeezing Out That Last 10%-20% Growth
Once you have something in SaaS, somewhere on the path from $1m to $10m where you’re either on your way to Initial Scale or getting past it, you’ll often end up with a subtle choice: Should you go for the extra 10%-20% of growth a year? After a few years, a few management team mistakes, […]
Experience? Engagement? Same Difference! Right?
ah, the wonders of having been there, done that, and having the t-shirt…. i actually have tons of t-shirts. i have not only done many things early, that’s what comes with being an analyst for 20 years – the wonderful challenge of working with early adopters guiding them to achieve the visions we concoct, but i […]
I Got Catfished By A Candidate: The True Story and How to Keep It From Happening to You
What follows is a true story. Names, places, and companies have been changed to protect the innocent (or not so innocent). I was catfished by a candidate. And not just during a phone screen. This guy made it through a recruiting agency, a phone screen, and three rounds of interviews. We were about to make […]
“Always Scrubbing the Pipeline” Means “Never Scrubbing the Pipeline.”
Perhaps you’ve seen this movie: CEO: “Wow the quarterly pipeline dropped 20% this week. What’s going on sales VP?” Sales VP: “Well, that’s because we cleaned it up this week.” CEO: “That sounds great, but you said that last week.” VP of Sales: “Well, that’s because we scrubbed it then, too.” CEO: “So shouldn’t it […]
AlfrescoDay 2018: digital business platform and a whole lot of AWS
I attended Alfresco’s analyst day and a customer day in New York in late March, and due to some travel and project work, just finding time to publish my notes now. Usually I do that while I’m at the conference, but part of the first day was under NDA so I needed to think about […]
The SaaStr Superhero Awards: Honoring the Next Generation of Women Leaders in Tech
It’s no secret that women who work in technology often turn out to be statistical underdogs. Even though women make up more than half of the total US workforce, they fill less than 20% of the country’s tech jobs. And these statistics look even worse from a leadership perspective—only 5% of startups are run by […]
12 things to ask yourself to make your presentation a success!
As a blogger, influencer on certain topics, and a Deputy Chair of the Cloud Industry Forum I regularly get asked to do presentations, and I regularly fall in to bad habits and forget some of the brilliant lessons I’ve learned over the years. In the last few weeks I’ve presented on digital transformation at a […]
Five Reasons Why Machine Learning Needs To Make Resumes Obsolete
Hiring companies nationwide miss out on 50% or more of qualified candidates and tech firms incorrectly classify up 80% of candidates due to inaccuracies and shortcomings of existing Applicant Tracking Systems (ATS), illustrating how faulty these systems are for enabling hiring. It takes on average 42 days to fill a position, and up to 60 […]
How Zero Trust Security Fuels New Business Growth
Bottom Line: Zero Trust Security (ZTS) strategies enabled by Next-Gen Access (NGA) are indispensable for assuring uninterrupted digital business growth, and are proving to be a scalable security framework for streamlining onboarding and systems access for sales channels, partners, patients, and customers of fast-growing businesses. The era of Zero Trust Security is here, accelerated by […]
Event Report: @ServiceNow Transforms From #ITSM To Experience Orchestration #know18
It’s The Experience, Stupid! Over 18,000 customers, partners, prospects, and influencers gathered at the Sands Convention Center and Expo in Las Vegas for the annual ServiceNow Knowledge Event (see Figure 1). The vendor best known for its success in IT Service Management has been on a growth tear. In March 2017, CEO Frank Slootman handed […]
The next stage of the ServiceNow rocket
I spent a couple of days at Knowledge 18, ServiceNow’s user conference. It was good to get a deeper dive into the product and meet the executives re-shaping the company. Couple of positive areas and couple of potentially problematic areas I picked up. ServiceNow is a “blue-collar” company whose platform first found a niche in […]
Business
- Write Actionable Emails! (aka, If You’re Going to Make a Proposal, Make One!)
- Seven Common Failures Plague Board Room Strategy In Digital Transformation
- The Leaky Bucket, Net New ARR, and the SaaS Growth Efficiency Index
- Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
- NetSuite under Oracle: a progress report
- Can Infosys be the one to challenge Accenture’s digital services dominance?
Startup Lessons
- Bookings vs. Billings in a SaaS Company
- State of the Cloud: 2018 Edition with Bessemer Venture Partners (Video + Transcript)
- To Be Funded or Not to Be Funded with Medallia (Video + Transcript)
- Tales of a Modern CEO with Atlassian and Trello (Video + Transcript)
- We’re Setting Aside 1,000 Diversity + Inclusion Tickets for 2019 SaaStr Annual. APPLY NOW!
- Founder to Founder: 10 Toughest Lessons Getting to the First $100m ARR (Video + Transcript)
Trends & Concepts
- Transitive Data Privacy: Behind Golden State Killer DNA and Cambridge Analytica
- Mostly analog in a digital world
- Cloud Computing and vague recollections of the Anarchical Society.
- We’re becoming obsessive social networkers with a huge appetite to learn from each other
- The last straw
- It’s getting lonely at club
