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Well-known expert on why IT projects fail, CEO of Asuret, a Brookline, MA consultancy that uses specialized tools to measure and detect potential vulnerabilities in projects, programs, and initiatives. Also a popular and prolific blogger, writing the IT Project Failures blog for ZDNet.

4 responses to “NetSuite: Hyperbole and the credibility gap”

  1. Dennis Byron

    Michael, thanks for the mention but your conclusion isn’t logical. You conclude:

    “So, without elaborating on the shootout, let’s give NetSuite the benefit of the doubt and say they won the competition and it was a fair contest.”

    How can we decide that Netsuite won and that it was fair if Netsuite won’t release the details? And it kind of makes the rest of your post (criticizing the press release) moot if we have to give N the benefit of the doubt. Sponsoring the conference, apparently rigging the demo and putting out the press release was what the marketing campaign was all about.

    One of your sources says “the press releases I saw after the shootout seemed to proclaim this as a resounding victory for NetSuite, which was NOT (emphasis added by Byron) what I observed.” Another says the SAP demo was done by a college student (vs. the Netsuite marketing manager).

    As I point out in my blog post, one of the judges says on his blog, written at the time of the Netsuite conference, that the score was 7 to 6 (rounded) on a scale of 1-10. The press release says that Other and Technical Aspects count as much Usability and Functionality. In fact it says the judges could weight Other higher than Functionality if they wanted to. How is that fair? And what the hell does Other even mean?

    By the way, I am not a Seeking Alpha blogger. Like you, I think, Seeking Alpha has permission to pick up my blog postings at IT Investment Research (http://www.byrondennis.typepad.com/). Until the first of 2010 I blogged at multiple places including Research 2.0, ebizQ.net and IT Business Edge but I’ve simplified my life as a New Year’s resolution.

    Thanks

    Dennis Byron

  2. Debbie Brown

    Mike your point is very clear to me- I have viewed many shootouts over the years- in my view they all lack reality to the after picture- which is real-world execution in the client environment and what the client satisfaction is with the ongoing relationship, as that is what truly matters. What would be outstanding is a client using SAP BBD and Netsuite shootout where the business need was fairly similar- and they attacked the problem from two different points of view- ah – now that would be collaboration! Sapphire typically does provide these opportunities-