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Co-Founder and CEO of EchoSign from inception through tens of millions in cash-flow positive SaaS revenue and acquisition by Adobe Systems Inc. Jason then served as Vice President, Web Services at Adobe, where EchoSign was named the most successful acquisition of 2011-12, posting 199% YoY growth.

2 responses to “I Was Wrong. NPS is A Great Core Metric.”

  1. esteban kolsky

    you say NPS, I say employee churn — any metric that is a) tracked as part of an index, b) within a framework, c) with a standardized definition, and d) correlated to KPIs will yield the same benefits.

    NPS is not that great, it only tracks proclivity – not actual results. easier to track better metrics than a made-up one that depends on customers not lying and taking the survey on a timely manner.

    1. Shelby Miller

      Why would you argue for employee churn rates? Are you comparing employee churn rates to NPS with respect to the impact it might have on metrics like conversion rates?