…but unlike in the movie Network, don’t open the window, don’t stick your head out and don’t yell “I am mad as hell.”
Instead make a phone call…more about that it a minute.
SAP today announced “that it will reinstate a previous policy of offering customers a choice of application support tiers”. That’s goodness because the forced march to enterprise support at 22% had pushed relations with many customers to the brink.
But all it did was reverse the clock to a certain point when it should have gone much further. It should have announced at least one more tier of base support – basic tax, regulatory support, some level of call support – at the 8 to 10% level…