I couldn’t make it to the BPM and Case Management Summit in DC this week, but it includes the launch of the new book, Best Practices for Knowledge Workers: Innovation in Adaptive Case Management, for which I wrote the foreword.
In that section, which I called “Beyond Checklists”, I looked at the ways that we are making ACM smarter, using rules, analytics, machine learning and other technologies. That doesn’t mean that ACM will become less reliant on the knowledge workers that work cases; rather, these technologies support them through recommendations and selective automation.
I also cover the ongoing challenges of collaboration within ACM, particularly the issue of encouraging collaboration through social metrics that align the actions of individuals with corporate goals.
You’ll find chapters by many luminaries in the field of BPM and ACM, including some real-world case studies of ACM in action.
(Cross-posted @ Column 2)