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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

One response to “Intelligent Applications”

  1. Alexa

    Sounds interesting Michael…

    I am going to send this around, so that our PMs are up-to-date on industry standards and applications.

    You are right on the fact that organizations still depend on tools to solve their issues, we do as well… About 10 years ago, we were using papers to manage and track everything we did and it was a pure mess then. I remember using Basecamp in the early days, but then the UI was very weak and you had to recruit someone to manage the tool itself.

    The we started using tools based on suggestions from everyone and we were still in the mess, but in a different way. We were using more than 10 tools and most of them did not integrate with any other. You know, being an MSP, managing several tools was the worst case scenario, which we didn’t want to be in. Luckily Kaseya, the software we use to manage all our IT services, launched a business management solution, which made our lives easier. Finally we started using 1 tool and all its modules to manage everything in our business, since the last 6 months. Well, the Kaseya module we use for business management is BMS – http://www.kaseya.com/products/bms