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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Business agility and the platform”

  1. jonathan Priluck

    I think AI comes in many forms of I. Human Intelligence, Animal Intelligence (predators), Machine Intelligence (Babbage), Composite Intelligence (groupthink), Computer Intelligence (IBM/Watson). I Think we’re already past the Turing Test. Composite Intelligence is my personal favorite. It’s the genius behind collaboration. But it’s also a boy and his computer, or an automated teller machine. It seems quite important that we distinguish between Intelligence as a verb, vs. intelligence as a noun, perhaps we need some new words?

    Jay North Priluck PhD.
    Unofficial Chief of Naval Innovation