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  • AI’s moment

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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “AI’s moment”

  1. Clive Boulton

    With 1) and 2) in place, perhaps still holding AI enterprise adoption back is lack of data. Unlike patents in the smartphone build out, data as found in online social networking systems such as LinkedIn and Twitter could be the new gold.

    Consumer applications focus AI and ML on image recognition and text processing of online social data such as pictures and likes to better personalize ad-tech.

    All things being equal enterprises invest in new applications to improve customer experience. Can enterprises do so if data is locked up in walled gardens or held closed by competitors. Will Microsoft add a Linkedin API or just extend Linkedin data internally to Dynamics AI?