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CEO, HostAnalytics,  a leader in cloud-based enterprise performance management (EPM).   Previously Dave was SVP/GM of Service Cloud at Salesforce ,  CEO at MarkLogic and CMO at Business Objects for nearly a decade as it grew from $30M to over $1B.  See Dave's disclaimers at Kellblog.

2 responses to “The Role of Professional Services in a SaaS Business”

  1. Jeff Leventhal

    Dave – Fantastic article and well said. Services are becoming a more important part of the customer journey.