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CEO of Deal Architect, a top advisory boutique recognized in The Black Book of Outsourcing, author of a widely praised book on technology enabled innovation, The New Polymath, prolific blogger, writing about technology-enabled innovation at New Florence, New Renaissance and about waste in technology at Deal Architect.  Previously Analyst  at Gartner, Partner with PwC Consulting. Keynoted at many business and technology conferences and has been quoted in the Wall Street Journal, BusinessWeek, The Financial Times, CIO Magazine, and other executive and technology publications.

One response to “Rimini Street: 50 shades of grey”

  1. Rebecca Wettemann

    Vinnie, Thanks for highlighting the need to better understand 3rd-party support. For us at Nucleus Research, Rimini Street has been pretty black and white for some time: lower-cost support is just the tip of the proverbial iceberg. Here’s what we found back in 2015:

    In analyzing the experiences of Rimini Street customers, Nucleus has found that there are broader benefits to third-party support beyond the simple savings in annual support fees (typically 50 percent) including:
    – The cost avoidance of not having to undertake forced upgrades to retain vendor support, and of internal resources devoted to managing and maintaining customizations that are not included in vendor support.
    – Accelerated issue resolution and other support improvements because of Rimini Street’s support model, which provides named engineers with deployment-specific knowledge and more than a decade as the first line of support.
    – The reduction in time spent on application fixing, installation, and testing because of Rimini Street’s tailored approach to delivering only the needed critical updates and patches instead of the entire package typically provided by the vendor.
    – The benefits of being able to invest both funding and resources (previously tasked with vendor management) on innovation and other strategic initiatives.

    Happy Friday! Rebecca