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C-Founder at Diginomica, Vice President EuroCloud UK, CEO of strategic consulting group Procullux Ventures.

2 responses to “Most inane customer service #fail ever”

  1. Africanoracle

    Well if it is any consolation (i know it isn’t) – I had the same issue with T-Mobile USA, except that I did my change of account structure through self service AND they hit me a $35 per line change fee and on top of it all, cut off my internet access for the entire day and when i called, were apologetic but really didnt have a good story for why…

  2. Zoli Erdos

    This must be Customer Service Horror Day. 🙁