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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Human Interactions and the Rise of Social Characteristics in Software”

  1. ciberesfera » Blog Archive » links for 2010-02-21

    […] Human Interactions and the Rise of Social Characteristics in Software (tags: socialinteractions software web2.0) […]