Photo credit: Dan Farber
I was in a session last year with Dave Girouard of Google, when I asked him if he still believed in the statement he made 3 years prior about enterprise software. Without batting an eyelid, he asked me “Are you from SAP?”
Leo Apotheker is gone as CEO of SAP. Let’s take a moment to compliment the man for the juggernaut he built in the sales field. As he pointed to me in a heated exchange last year “I’ve been in the field all my life. That monster out there (the field) is my creature. Loyalty is to the customer. The obligation is to the customer”
But the reality is the customer has been forgotten in enterprise software, not just at SAP. It’s about squeezing as much out of old technology as possible. As I wrote earlier in the week…
