I cannot believe I am writing about another legal matter this week. I wrote earlier this week about litigation cases involving Oracle, SAP and Workday.
Judge Larry Hicks of the US District Court in the District of Nevada has had a distinguished career after his appointment there by President Bush in 2001. He has been on senior status since the end of 2012. The means he could have retired but continues to serve the public. You have to admire that.
I wonder though if he has enjoyed presiding over the Oracle-Rimini saga which has been going on since January 2010. It’s been like a tennis match with volleys back and forth. Indeed, a sentence in his latest judgment brings that out nicely (italics mine)
In its decision, the Ninth Circuit affirmed in-part, reversed in-part, vacated in-part, and remanded in-part the jury’s verdict and the court’s various orders in this action.
Rimini Street’s business has been built entirely on unlawful conduct, and Rimini’s executives have repeatedly lied to cover up their company’s illegal acts. Rimini, which admits that it is the subject of an ongoing federal criminal investigation, has proven itself to be disreputable, and it seems very clear that it will not stop its unlawful conduct until a Court orders it to stop.
Rimini for its part, blandly said it will appeal.
I realize this is all legal jargon and jockeying and I am no lawyer.
But…..Oracle could have solved this years ago by offering a similar service. Most Rimini customers I talk to were not just attracted by the lower price (they had to balance the viability risk that came with a small vendor being sued). They did like the fact that Rimini supports their customizations. They love the fact that their ticket volumes have GONE UP. Yes, they got tired of raising tickets with Oracle (or SAP) because they tell me they rarely got resolved so they quit raising them. They like the dedicated rep model they get with Rimini. Oracle usually tells them the quality of their product is more secure, more trusted etc. It was a quality of service, as much as product and an economic decision for many customers.
Oracle has also sent mixed messages to its customer base. It keeps telling them to move to the cloud (indeed the litigation I wrote about earlier in week suggests it coerces them to do so). But if they want to stay with the legacy products, why resent them looking around for support?
Here’s what baffles me. The reality is most Rimini customers continue to buy new stuff from Oracle (and SAP). They continue as YOUR customers, Oracle. I like the fact that you are challenging the Pentagon not to sole source cloud infrastructure, but in turn should you not respect incumbent customers balancing their portfolio if they so choose?
I apologize for putting my usual customer advocate hat. Let’s go back to our regularly scheduled programming and enjoy the tennis match!
(Cross-posted @ Deal Architect)