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I have been an analyst for 18 years with some of the leading companies in the industry, including Gartner, AMR Research, and Aberdeen Group. As a Gartner analyst for 10 years I covered CRM, Digital Commerce, Marketing and Lead Management, and Price Optimization, authoring or co-authoring almost a dozen Magic Quadrants and more than 200 research notes. Email: Chris.Fletcher@AegeanGroup.tech LinkedIn: www.linkedin.com/in/chrisfletcher