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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

2 responses to “CRM – What I am thinking about today”

  1. Stephanie at Ontraport

    Great insight, Denis. You mention that the future of CRM includes seamless integration. What does this mean for all-in-one platforms? So far, we’ve seen lots of failures integrating ever changing single-use platforms together versus going with one platform to handle all the work. How do you see this transition?