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CMO at SecureAuth Corporation. Previously VP Marketing at NowSecure, Knurld, Ping Identity, VP Business Develoment at Get Satisfaction, CEO at Teqlo and General Partner at SAP Ventures.

2 responses to “A Teachable Moment in Customer Service”

  1. Business Insight Blog » A Teachable Moment in Customer Service

    […] Teachable Moment in Customer Service Tweet Last week I stopped at a gas station to fill up and my credit card was declined. This was very […]

  2. Ana Canhoto

    Great post, Jeff. The other frustrating answer is something along the lines of ‘this is how you should do it’. For instance, you should buy things in this order, or only deal with one issue at a time. I talk about such an experience at my local library, here: http://www.anacanhoto.com/Site/Ramblings/Entries/2010/8/29_The_pain_points.html