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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Facebook Adds Email”

  1. Facebook has an Opening for Messaging, But This Ain’t It (Plus: What Should Google Do?)

    […] and a younger generation that only watches TV.  You can imagine how profound that might be.  Zuckerberg is watching this closely, and apparently High Schoolers tell him, “We don’t really use email.  It’s too […]