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Enterprise Software veteran, with over twenty years' experience on every side of of business, from user and buyer to VP, CEO and Board Member roles; from Procter & Gamble to Oracle, SAP and OQO. Founder of the OracAlumni Network.
Aactively tracks the trends and strategies of the enterprise software world, shares his news digest and analysis at Next Gen Enterprise.

2 responses to “Oracle Applications customers reveal their future plans”

  1. Merv Adrian

    Dennis, the degree of dissatisfaction is not that surprising. Similar attitudes can be found in other software categories. In the analytic platforms study I did with Colin White recently (http://www.bitpipe.com/detail/RES/1287614166_817.html), less than 30% pronounced themselves satisfied with what they are using – this in a category that has seen sustained investment and continual product introductions for decades.

    And of course, the reluctance to upgrade ANYTHING is one of the largest challenges. The inertia associated with enterprise software is the source of much of that maintenance revenue you speak of too – even when the product is in less favor than the newest bright shiny object that was just acquired.

    Frank is to be commended for his validation of these truths with primary research. As you say, some of us don’t do enough of that. (And I resemble that remark.)

    Merv