Some might say that as both a consultant/analyst with subject matter knowledge and business owner, I’m in a position to study the Spend Management sector from a truly unique vantage point. Namely, I constantly talk to folks in both procurement and A/P about the technology they’re buying while also having frequent discussions with many of the vendors and services providers pushing their software and services wares. But I’d argue that most important, as one who runs a business and needs to get paid, I also learn about the sector as a supplier. And boy, can I tell you stories about screwed up supplier management processes (even from companies who many would think on first glance would be good at it) — without naming names, of course.
So without further adieu, I’ll list a few examples of how companies can damage supplier relationships ..