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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Salesforce.com Dreams Big – and Forcefully Part I”

  1. Salesforce Thinks Big – And Forcefully Part II

    […] Yesterday, I covered the lessons of Dreamforce 2010 from what it revealed about salesforce.com’s g….  Concluded that there was some very good stuff. Today we head into the messaging and final thoughts and other resources you might want to read. […]