In recent years, many Indian-based procurement BPO providers have made significant strides in building a global value proposition that extends beyond labor cost arbitrage. Some firms have been more successful than others, even though offshore labor nearly always plays a key part in the staffing/talent equation in these types of engagements for Indian-based providers. Infosys, which continues to expand its procurement BPO presence, is a solid example of a BPO that has gone global (and local) with a value proposition that extends beyond shuttling bodies to lower cost labor markets and filling modern campuses in developing economies with smart grads looking to hop from opportunity to opportunity. In a series of posts looking at Infosys’ procurement BPO capabilities, we’ll consider how the firm has developed their self-described sourcing and procurement (S&P) practice and also how it has grown through increased global capabilities and expansions. Later in this series, we’ll tackle Infosys points of differentiation in the market, and finally, we’ll look at the customer experience and perspective in working with Infosys.
In recent years, Infosys’ S&P engagements with companies like BP, Rio Tinto and Caterpillar have helped solidify its position as an important vendor to shortlist in any significant procurement BPO evaluation, especially in industrial markets where they’ve addressed both direct and indirect material buying components of the overall procurement equation. In total, Infosys has some 19 accounts (not counting A/P outsourcing clients) in the procurement BPO arena and continues to add to its client list, including a recent large deal (not yet announced, but well-known in BPO circles) that is leveraging a global delivery model.
In terms of broadening out its delivery capabilities, Infosys continues to expand in Mexico, where it is serving a number of multinational procurement accounts, as well as Brazil. Non-onsite US capacity is handled through its delivery center in Atlanta.