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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out BeagleResearch.com, and AgeSustainability.com

One response to “Next year is a strategic opportunity”

  1. 40deuce

    I think that this last year we saw companies starting to understand that they can find out about detractors and problems through social media. That said though, I think next year we’ll see people really learning to understand all this information they’re starting to pull in through social media and learning how to turn that info into real actionable insights. Now that will be a real strategic opportunity.

    Cheers,
    Sheldon, community manager for Sysomos