Enterprise software analyst, blogger, author, speaker and executive at IDC focused on emerging trends in the enterprise, which currently includes social, mobile, cloud and the networked business. Formerly a software executive at a wide range of software vendors including Autodesk, PeopleSoft and MRO, Inc and three silicon valley software startups, I moved to the analyst side in 2006. The group I lead at IDC covers CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances. Frequently quoted by the press on topics related to enterprise software, social business, enterprise mobility, cloud computing and other emerging enterprise trends. My IDC Profile. LinkedIn Twitter

One response to “Designing User Experience”

  1. Dmitri Eroshenko @Relenta

    Great read, thanks Michael 🙂

    Simplicity over complexity is a good first step towards better UX. But with thousands of apps out there, however simple, another huge problem emerges: data fragmentation. We all use email, social networks, CRMs, collaboration tools, shared calendars etc. and end up having 35 browser windows open at any given time. Data and conversations are scattered all over the place to the point of total bewilderment. Data fragmentation effectively kills any standalone UX.

    UX needs to become UUX — unified user experience.