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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

2 responses to “Lotusphere 2011: Social Business Here Comes IBM”

  1. Lotusphere 2011: Social Business Here Comes IBM (via via enterpriseirregulars.com) « Digital Naiv – Stefan63's Blog

    […] not really scenario, but reality. There is empirical value that a social business provides. via enterpriseirregulars.com In order to truly understand what is most important here, its not that IBM is turning Lotus from a […]

  2. [EN] Lotusphere 2011: Social Business Here Comes IBM (via via enterpriseirregulars.com) « Digital Naiv – StefanP's Business Blog

    […] not really scenario, but reality. There is empirical value that a social business provides. via enterpriseirregulars.com In order to truly understand what is most important here, its not that IBM is turning Lotus from a […]