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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

2 responses to “Moving Beyond Systems of Record to Systems of Engagement”

  1. Where will the social developers code? And what?

    […] Dion Hinchcliffe wrote a very interesting piece, and I missed it. But thanks to John Rymer I picked it up. John shared an interesting question indeed: Client gives up on enterprise PaaS deal with #Salesforce.com, asks me for options. Focus is “systems of engagement.” Interesting question. — John Rymer (@johnrrymer) February 16, 2012 […]

  2. Where will the social developers code? And what? | WikiCloud

    […] Dion Hinchcliffe wrote a very interesting piece, and I missed it. But thanks to John Rymer I picked it up. John shared an interesting question indeed: Client gives up on enterprise PaaS deal with #Salesforce.com, asks me for options. Focus is “systems of engagement.” Interesting question. — John Rymer (@johnrrymer) February 16, 2012 […]