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R “Ray” Wang (pronounced WAHNG) is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. He’s the author of the popular business strategy and technology blog “A Software Insider’s Point of View”. Wang has held executive roles in product, marketing, strategy, and consulting at institutions such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital. His best selling book, Disrupting Digital Business, published by Harvard Business Review Press provides insights on why 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or fallen off the list since 2000. Wang is a prominent dynamic keynote speaker, research analyst, and industry commentator working with clients to transform their business models using exponential technologies. He’s spoken around the world at almost every tech related conference including keynotes for tens of thousands of people and intimate executive settings such as Davos. Ray’s clients include a majority of the Fortune 500 and Global 200. Ray is well quoted in media outlets such as the Wall Street Journal, FoxBusiness, CNBC, Bloomberg, CNN, CGTN, Tech Crunch, Business Week, and Fortune. He has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award and has repeatedly been in the #1 slot in the AR Power 100 list for over 10 years. Ray resides in Silicon Valley when not traveling 500,000 miles a year in the air.

2 responses to “Monday’s Musings: A Working Vendor Landscape For Social Business”

  1. Cathy Halligan

    Ray, PowerReviews is a top Social Business; Social since 2005. PowerReviews is the largest, open social commerce network with 1,500 customers, live on 5,500 sites world wide. It nicely fits in your framework in the upper right quadrant (purpose driven, external). Are you familiar with our company?

  2. jer979Epstein

    I think there may be another vector here to consider, that of managing the holistic Social Business.

    As you point out, the “train has left,’ so there’s a need for organizations that follow your 4 steps outlined above to have a system/tool/platform to actually ensure the strategy is being implemented and measured across all of these quadrants.

    Someone who can deal with engagement on the outside, go across silos while sharing knowledge on the inside, and connect with existing/legacy systems to provide standardized metrics.

    You know that I have a dog in this fight, so I’m not completely unbiased, but I would be interested in where you see a Sprinklr (as you currently perceive us) to fit in this model.

    (On a side note, I am of the opinion that those which are not able or choose not to adopt as you suggest some might, are going to be left behind…forever. After all, the train is gone).