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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

2 responses to “As customer engagement evolves, Social CRM poised for major growth”

  1. As customer engagement evolves, Social CRM poised for major growth « Serve4Impact

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  2. Dimelo: CRM Idol review – MyCustomer.com | rehavaPress

    […] Santos. Their starting focus was on building community platforms and we would consider them …As customer engagement evolves, Social CRM poised for major growthEnterprise […]