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Principal Analyst, Founder, Chairman at Constellation Research, best selling author of several books with Harvard Business Review Press. Previously Founding Partner at Altimeter Group, VP at Forrester Research, and held Exce. positions at Oracle, PeopleSoft, Deloitte, Ernst & Young. Regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service. Ray has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award.

2 responses to “News Analysis: Oracle Buys RightNow For $1.43B”

  1. Moxie’s Special Conversion Program—In this Holiday Season, Give Your Customers the Gift of a Better Customer Service | Moxie Software Blog

    […] Forrester’s Kate Leggett noted in a blog post that issues around service agreement are likely to arise when companies involved in M&A activity have disparate approaches to product vision, sales strategy, and especially corporate culture. Esteban Kolsky, ThinkJar, emphasized in an analysis that the recent M&A activity signals a very healthy customer service market as vendors seek accelerated growth, and Ray Wang, Constellation Research, cautioned customers impacted by M&A deals to request additional guarantees for service level commitments. […]

  2. Moxie Software Special Conversion Program - Six Months Free OfferEnterprise Social Software, Email Management, Chat, & Knowledgebase

    […] Forrester’s Kate Leggett noted in a blog post that issues around service agreement are likely to arise when companies involved in M&A activity have disparate approaches to product vision, sales strategy, and especially corporate culture. Esteban Kolsky, ThinkJar, emphasized in an analysis that the recent M&A activity signals a very healthy customer service market as vendors seek accelerated growth, and Ray Wang, Constellation Research, cautioned customers impacted by M&A deals to request additional guarantees for service level commitments. […]