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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Chatting (Not Chattering) About Salesforce – Part I”

  1. Chatting (Not Chattering) About Salesforce – Part II

    […] (This is a continuation of the story started here) […]