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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Salesforce & the Social Marketing Cloud: Round 1 Goes to…”

  1. Jones

    Thank you for your insight, I didn’t think of it this way. Let me ask you this question, do you think that this could be used as a prospecting tool in the sales department?