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R “Ray” Wang (pronounced WAHNG) is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. He’s the author of the popular business strategy and technology blog “A Software Insider’s Point of View”. Wang has held executive roles in product, marketing, strategy, and consulting at institutions such as Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital. His best selling book, Disrupting Digital Business, published by Harvard Business Review Press provides insights on why 52% of the Fortune 500 have been merged, acquired, gone bankrupt, or fallen off the list since 2000. Wang is a prominent dynamic keynote speaker, research analyst, and industry commentator working with clients to transform their business models using exponential technologies. He’s spoken around the world at almost every tech related conference including keynotes for tens of thousands of people and intimate executive settings such as Davos. Ray’s clients include a majority of the Fortune 500 and Global 200. Ray is well quoted in media outlets such as the Wall Street Journal, FoxBusiness, CNBC, Bloomberg, CNN, CGTN, Tech Crunch, Business Week, and Fortune. He has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award and has repeatedly been in the #1 slot in the AR Power 100 list for over 10 years. Ray resides in Silicon Valley when not traveling 500,000 miles a year in the air.

3 responses to “Event Report: CRM Evolution 2012 #CRME12”

  1. The False Dichotomy of B2C and B2B : Enterprise Irregulars

    […] False Dichotomy of B2C and B2BBy Jeff Nolan on September 4, 2012 Ray Wang wrote a summary of CRM Evolution that I found particularly interesting, and one point in particular resonated with me because it […]

  2. Blog :: Scribe Software » CRM Evolution 2012 #CRME12: C-Ex for the Large Market, But What about the Small Guys?

    […] of this panel theme was customer experience (C-Ex), or as R “Ray” Wang describes it in his CRM Evolution Report for Enterprise Irregulars, it was all about customer engagement. The big 5 on the panel are […]

  3. Blog :: Scribe Software » Best of CRM, Data Integration: Week of August 20th

    […] Event Report: CRM Evolution 2012  By: R “Ray” Wang, Constellation Research […]