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Principal Analyst, Founder, Chairman at Constellation Research, best selling author of several books with Harvard Business Review Press. Previously Founding Partner at Altimeter Group, VP at Forrester Research, and held Exce. positions at Oracle, PeopleSoft, Deloitte, Ernst & Young. Regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service. Ray has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award.

3 responses to “Event Report: CRM Evolution 2012 #CRME12”

  1. The False Dichotomy of B2C and B2B : Enterprise Irregulars

    […] False Dichotomy of B2C and B2BBy Jeff Nolan on September 4, 2012 Ray Wang wrote a summary of CRM Evolution that I found particularly interesting, and one point in particular resonated with me because it […]

  2. Blog :: Scribe Software » CRM Evolution 2012 #CRME12: C-Ex for the Large Market, But What about the Small Guys?

    […] of this panel theme was customer experience (C-Ex), or as R “Ray” Wang describes it in his CRM Evolution Report for Enterprise Irregulars, it was all about customer engagement. The big 5 on the panel are […]

  3. Blog :: Scribe Software » Best of CRM, Data Integration: Week of August 20th

    […] Event Report: CRM Evolution 2012  By: R “Ray” Wang, Constellation Research […]