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CEO & Principal Analyst of Constellation Research, Inc. , previously a founding partner at Altimeter Group where he led the Enterprise Strategy team.  Ray authors the  popular enterprise software blog "A Software Insider's Point of View"., and his point of view is frequently sought by publications such as The Wall Street Journal, Business Week, Fortune, Inc., The Associated Press, CIO Magazine, Information Week, ComputerWorld, Financial Times, eWeek, CRM Magazine, IDG News, ZDNet, TechTarget, and Managing Automation. In both 2008 and 2009, Ray was recognized by the prestigious Institute of Industry Analyst Relations (IIAR) as the Analyst of the Year and in 2009 he was recognized as one of the most important analysts for Enteprise, SMB, and Software.

3 responses to “Event Report: CRM Evolution 2012 #CRME12”

  1. The False Dichotomy of B2C and B2B : Enterprise Irregulars

    […] False Dichotomy of B2C and B2BBy Jeff Nolan on September 4, 2012 Ray Wang wrote a summary of CRM Evolution that I found particularly interesting, and one point in particular resonated with me because it […]

  2. Blog :: Scribe Software » CRM Evolution 2012 #CRME12: C-Ex for the Large Market, But What about the Small Guys?

    […] of this panel theme was customer experience (C-Ex), or as R “Ray” Wang describes it in his CRM Evolution Report for Enterprise Irregulars, it was all about customer engagement. The big 5 on the panel are […]

  3. Blog :: Scribe Software » Best of CRM, Data Integration: Week of August 20th

    […] Event Report: CRM Evolution 2012  By: R “Ray” Wang, Constellation Research […]