Are you kidding me? Apple has outsourced operating system product delivery to third parties of dubious expertise, though with good intentions, I am sure. Apple recently released Mountain Lion the latest version of their operating system for the Macintosh family. That’s the good news. I tried installing it and didn’t like what I found out. Consider this:
- They don’t sell a disk of any kind that you can install in a conventional manner; you have to download the OS install file from the App Store and do the installation yourself.
- It takes FOREVER to do the download. People are saying the download takes hours. Seriously?!
- People are complaining about their computers’ performance afterward.
I understand the value of SaaS and of downloading things from the Web and I endorse the idea (read my blog), but this is one of those things best not done over the Web. The net has become a forest of solutions for slow downloads. There are actually do-it-yourself instructions from third parties describing the process of making your own DVD or flash drive for easier installation. Again, are you kidding me? I gotta tell you, I did not sign up for this! If you, Apple, want me to use your stuff, you need to make a reasonable effort to sell and deliver it to me. As a vendor, that’s your responsibility. A nice DVD would be a good place to start. This nonsense is unbelievable and unacceptable.
(Cross-posted @ Beagle Research Group, LLC)