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VP and Principal Analyst at Constellation Research. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, Constellation Research, ebizQ.

One response to “The Operations of a Social Business”

  1. Ajram

    Great article , I read an informative whitepaper on social CRM ‘Utilizing social CRM to enhance your business relationships’ It offers very good information on how businesses can benefit from a comprehensive social CRM solution , readers will find it interesting @ http://bit.ly/UDUptM