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Leading independent voice, analyst, end-user HRM business/delivery system strategy consultant, vendor HR technology/HRO business strategy/platform architecture/object model consultant, and thought leader across the HRM/HR technology/HR outsourcing industry now is the 23rd year of her solo practice, Bloom & Wallace. Known as the "Queen of HCM".

One response to “Great Customer Service Is Simple!”

  1. cindy penn

    One way to be successful in giving great customer service is not to forget to smile. A smile can change the world and it is very powerful. Above being nice to customer is the most effective way to make the customer satisfied.