Much of my work centers how enterprise technology affects the business parts of an organization. For this reason, I frequently write about cloud, social, and mobile as catalysts for innovation and business transformation.
Although these innovation topics are crucial to the long-term success of IT and the CIO, we must never forget the basics. Without solid operations and the ability to deliver projects on time and within budget, it is virtually impossible for IT to gain peer status with the business. To be clear on this point: IT success requires a basic level of operational excellence and ability to execute. Business executives will listen to a CIO who delivers the basics really well.
The importance of basic IT operations means it is worthwhile to review topics such as infrastructure, productivity based on technology, efficiency, cost savings, and establishing strong relations between IT and lines of business. For smaller organizations, in particular, these issues are the day-to-day lifeblood of IT activities.
I recently participated in a conversation on these issues with Preston James, Global Director of Enterprise Technologies at Dell and Alisa Swann, Business Productivity Solution Specialist at Microsoft. We discussed the following topics:
- Using IT to drive profitability and efficiency
- Implementing costs savings by standardizing the IT environment
- Opportunities associated with cloud and virtualization
- Balancing long- and short-term decision making
- Identifying business needs related to hardware and software procurement
- Managing implementations to achieve success
The conversation touched on best practices related to running an excellent IT operation, with emphasis on cost optimization for small and medium organizations. The entire video is embedded below.
Just for fun, here are a couple of behind the scenes photos from the video session.
(Cross-posted @ ZDNet | IT Project Failures Blog RSS)