Chief Strategy Officer at 7Summits, Inc., Dion focuses on the topics of strategic online communities, workforce collaboration, digital transformation, Social Business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ. He is a judge for the famed CIO 100 Awards each year and works with the leadership teams of Fortune 500 and Global 2000 firms to drive successful digital change. He co-authored Web 2.0 Architectures for O'Reilly as well as the best-selling Social Business By Design (Spring, 2012) from Wiley.
LinkedIn Twitter

One response to “Is the window closing on enterprise customer communities?”

  1. Chuck Van Court

    Most brands are best served when they focus their “social” online properties on quickly getting people to answers or deals. Very few brands achieve emotional connection with people on any material scale and for all the rest they are only wasting money, time and brand equity trying to “connect” with their consumers. Their customer aren’t looking to be “loved” or “amazed” and instead would just like to get a great product, for a great price from a brand that truly stands behind whatever they’re selling. KISS.